We understand that the information you entrust to us is important to you and we are committed to respecting and protecting your privacy. This policy details what personal information we collect and why we collect it. It explains how we use your information during the course of providing services to you, under what situations we may disclose your personal information to others, how we keep your information safe as well as how you can access and update your information.
1.0 WHO WE ARE
Wild Plum self-catering holiday cottages.
New Etal, Cornhill-on-Tweed,
Northumberland TD12 4XL
t: 01890 820540
m: 07866 880724
3.0 PERSONAL DATA THAT WE COLLECT AND STORE
If you get in touch with us, or use our services we will collect, store and process the data necessary to respond to your enquiries, execute services on your behalf, and keep adequate records. We will not ask for any data that is supplementary to requirements for these purposes.
4.0 PURPOSES FOR WHICH WE MAY USE YOUR PERSONAL DATA
We will only use your data for the purposes for which you provided it. These may include:
(i) Internal record keeping
(ii) Providing you with goods and services
(iii) Marketing emails and invitations
5.0 HOW WE COLLECT YOUR PERSONAL DATA
(i) Directly, when you get in touch with us or make an enquiry about our services in person, by telephone or by email.
(ii) When you visit our website we use Google Analytics to track visits, to help us improve our website and its content.
(iii) If you choose to join our email newsletter, the email address that you submit to us will be forwarded to MailChimp who provide us with email marketing services. We consider MailChimp to be a third party data processor. The email address that you submit will not be stored within this website’s own database or in any of our internal computer systems.
6.0 YOUR PERSONAL DATA
You may request a copy of your data that we store, and request that it is edited or deleted (where it is no longer necessary to retain it for record keeping and legal reasons). We will respond to your request within one month, unless the request is particularly complicated. There is no charge for a request, unless the data that you require is particularly detailed, or the requests repetitive.
7.0 HOW WE STORE YOUR PERSONAL INFORMATION
(i) We use an online booking tool provided by SuperControl. When you click “book now” from our links you will be transferred to our agent’s website where our dedicated booking page is hosted by SuperControl. Personally identifiable information is stored within the SuperControl booking system to ensure that bookings can be processed, that third party booking channels can be managed, that payment can be taken, and that Crabtree & Crabtree is able to service customers. SuperControl complies with GDPR.
(ii) When you sign-up to mailing list your email address will be added to our MailChimp mailing list. It will remain within MailChimp’s database for as long as we continue to use MailChimp’s services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list. While your email address remains within the MailChimp database, you will receive periodic (at most, once or twice a month and usually less frequent) newsletter-style emails from us.
8.0 SHARING OF YOUR DATA
We keep your data secure to the best of our abilities. Access to your personal data is restricted to those with a business need to know (employees, agents, contractors and regulators). We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out in section 2.0.
9.0 DATA BREACHES
We will report any unlawful data breach of Wild Plum or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.